Advocating for Tenant Rights

Claim Up To 24 Months' Rent From Your Landlord

We help tenants prepare and submit Rent Repayment Order applications where landlords have committed housing offences.

📌 What is a Rent Repayment Order (RRO)?

A Rent Repayment Order (RRO) is an order made by the First-tier Tribunal (Property Chamber) requiring a landlord to repay rent where they have committed certain housing-related offences.

If your landlord has broken the law, you may be entitled to recover up to 24 months' rent, depending on when the offence was committed and the circumstances of your case.

You may be eligible to apply for a Rent Repayment Order if your landlord has committed one of the following offences:

🏠 Operating a licensable property without the required licence.

📄 Failing to comply with an Improvement Notice served by the local authority.

🔒 Breaching a Prohibition Order by renting out all or part of a property that has been prohibited from occupation.

🚫 Unlawfully evicting or harassing a tenant.

⚠ Using violence or threatening violence to gain entry to a property.

🚪 Breaching a Banning Order by letting or managing residential property while subject to a banning order.

A landlord does not always need to have been convicted of one of these offences before a Rent Repayment Order can be made. The Tribunal can determine whether the offence has been committed based on the evidence before it.

Offences Committed Before 1 May 2026

For qualifying offences committed before 1 May 2026, the Tribunal may order a landlord to repay up to 12 months' rent, subject to the relevant legislation and the facts of the case.

Offences Committed On or After 1 May 2026

For qualifying offences committed on or after 1 May 2026, changes introduced by the Renters' Rights Act 2025 allow the Tribunal to award up to 24 months' rent, depending on the circumstances of the case.

⚖️ Why Do Rent Repayment Orders Exist?

Rent Repayment Orders were introduced to hold landlords accountable when they fail to comply with housing law and to ensure that tenants are not financially disadvantaged by unlawful conduct.

An RRO is designed to:

Compensate tenants who have suffered because of unlawful housing practices.
Remove any financial benefit gained by landlords who break the law.
Hold landlords accountable for housing-related offences.
Encourage higher standards in the private rented sector.
Promote compliance with housing legislation and protect tenants' rights.

Think You May Be Eligible?

If you believe your landlord has committed one of the offences listed above, ClaimMyRentBack can help.

We offer a free eligibility assessment to determine whether you may have grounds to make a Rent Repayment Order application.

If your claim appears to have reasonable prospects of success, we can assist you by:

Assessing your eligibility.
Reviewing your evidence.
Preparing your Rent Repayment Order application.
Organising your supporting evidence bundle.
Assisting you throughout the Tribunal process.

How it works

Tell us about your tenancy and upload any documents you have.

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We'll assess your eligibility and advise whether you may have grounds for an RRO.

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We'll help prepare your Tribunal application and organise your evidence.

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The First-tier Tribunal considers your application and decides whether to make a Rent Repayment Order.

Check your eligibility

Deborah Abiola

"My landlord never licensed the property. With support from Claim My Rent Back, I secured a rent repayment order and got £7,200 back"

£7,200 recovered

£12,750 recovered

My landlord never licensed the property. Claim My Rent Back guided me through every step. Unlicensed property.

The Rent Repayment Order (RRO) application is brought under the Housing and Planning Act 2016 if one of the following breaches have occurred:

Housing Act 2004 Section 30(1) - failure to comply with improvement notice
Housing Act 2004 Section 32(1) - failure to comply with prohibition order
Housing Act 2004 Section 72(1) - control or management of unlicensed HMO
Housing Act 2004 Section 95(1) - failure to obtain a selective licence
Housing and Planning Act 2016 Section 21 - breach of banning order
Protection from Eviction Act 1977 Section 1(2), (3) or (3A) – illegal eviction or harassment of occupiers
Criminal Law Act 1977 Section 6(1) – using violence to secure entry

The amount awarded under a Rent Repayment Order (RRO) is decided by the Tribunal on the facts of each case.

When determining the amount to award, the Tribunal may consider:

Duration of Offence: How long has landlord been in breach of the relevant housing laws
Severity of Offence: The seriousness of the landlord's violation (e.g., unlicensed HMO vs. failure to comply with an improvement notice).
The landlord's conduct: Failing to obtain a required HMO, selective or additional licence. Failing to carry out necessary repairs, ignoring fire safety concerns, allowing damp and mould problems to persist, or failing to provide Assured Periodic Tenancy
The tenant's conduct: The tenant cooperated with inspections and repairs, reported issues promptly, and provided accurate information
The evidence available regarding the circumstances of the case.
Whether the landlord has previously been convicted of, or received a financial penalty for, the same offence.

The correct respondent in a Rent Repayment Order (RRO) application depends on the facts of the case and the date the offence was committed.

Before 1 May 2026, the respondent will usually be the immediate landlord named on the tenancy agreement.
On or after 1 May 2026, the law is broader and it may be possible to bring a claim against one or more landlords in the chain, including superior landlords or company landlord where they are said to have committed the offence.
Where a company is involved, it may also be appropriate in certain circumstances to consider naming directors, managers, or senior officers.

To determine who may be responsible for the offence, the Tribunal may consider:

Who managed the property.
Who received the rental income.
Who exercised control over the letting arrangement.
Whether the immediate landlord, superior landlord, or another party falls within the legal categories responsible for the offence.

Relevant evidence may include:

Tenancy agreements.
Rent payment records.
Management agreements.
Superior lease arrangements.
Land Registry documents.
Companies House records.
Correspondence relating to the management of the property.

Where more than one respondent is found responsible, the Tribunal may hold them jointly and severally liable for the full amount of any RRO awarded.

Need help identifying the correct respondent? ClaimMyRentBack can assist in reviewing the evidence and determining who may be liable for the offence.

How can we help?

we will help you collect all necessary documentation and evidence
we will help you prepare and submit your application form to the tribunal court
we will represent you during the court tribunal hearings to maximise you chances of a successful outcome

Advocating for Tenant Rights

How it works

How can we help?

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we will help you collect all necessary documentation and evidence

we will help you prepare and submit your application form to the tribunal court

we will represent you during the court tribunal hearings to maximise you chances of a successful outcome ​​

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Fill out our contact us form or email us on info@claimmyrentback.co.uk

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we will represent you during the court tribunal hearings to maximise you chances of a successful outcome